Engineering

NX Framework is the ideal field service software. Integrating with any back office service scheduling system, it is a flexible and adaptable mobility solution designed to enhance mobile service management practices.

NX Framework delivers and captures multiple workflow data to your field engineers onto a single mobile data terminal, maximising their productivity and efficiency.

Whether you operate 50 field based engineers or 1,000, NX Framework will enable your field service management to stay in control and deliver exceptional service to your customers.

A complete mobile data capture solution to meet the needs of Field Engineers

• Installation/Commissioning
• Preventive Maintenance
• Maintenance and repair
• Calibration Services
• Surveying
• Plant Hire
• Asset Management
• Professional Services

Solutions Summary:

• Real-Time Job Dispatch
• Improved workflow with single integrated mobile data capture device
• Electronic signature
• GPS Vehicle Tracking
• Bar Code and RFID Scanning
• Image Capture
• Text Messaging
• Seamless integration with any service management software

Realise operational benefits across your field service operation

• Real time job allocation and tracking
• Seamless integration with your back office service and inventory systems
• Instant time and date capture for accurate measurement of SLA compliance
• Parts and materials allocation, tracking and replenishment
• Full asset condition recording via photo image capture and point and click diagrams
• Create new jobs in the field
• Provide quotes in the field
• Real time GPS vehicle tracking and travel distance capture via the PDA
• Engineer access to customer and product specific history
• Duty of Care and Health and Safety compliance recording

Return on Investment Summary

• Increased jobs per day
• Increased first time fix
• Decreased mean time to repair
• Reduced call centre headcount (no need for paper forms, re-keying and filing)
• Improved cash flow via potential same-day billing.
• Improved SLA compliance and reduced penalties due to real-time status updates.
• Increased in-vehicle stock management
• Reduced vehicle, fuel and communication spend
• Increased revenue from field generated quotes and sales
• Environmental gains via reduced carbon footprint

An end to end mobile data solution

NX Framework is a unique mobile workforce solution. It will accommodate the most complex, multi functional requirements of a demanding field service operation.

Differentiate your service

DA Systems has been designing customized mobile data capture solutions for over 10 years. Our unique flagship product, NX Framework, is the culmination of our vast knowledge and experience and allows you total freedom to explore the limits of your field service capability.

What's more, it can be developed and deployed at a fraction of the time and cost of alternatives.

NX Framework enables you to capture and exchange any type or quantity of data along each and every step of your service chain. It gives you the real-time, mission-critical data your managers, field engineers and customer service staff need to allocate resources where they are needed most.

NX Framework will enable you to differentiate your service, empower your mobile engineers and build that all important trust and reputation which will set your service apart from your competitors.

NX Framework is uniquely flexible mobile data solution, offering exceptional efficiency:

• Works on a wide-range of mobile devices
• One application covers multiple business processes and job functions
• Any type of data can be transferred, including service, user manuals and photos

• Seamlessly integrates with any back office system

If you're looking for a rapid development solution for maximum service differentiation, then contact us now on +44 (0)1628 850850 or click here.