Industry Solutions

Drive costs down and service levels up with DA Systems

The field service management function is a crucial aspect of any business and can make or break customer loyalties. For today's field service organizations effective mobile workforce management is no longer a ‘nice to have' - it is a ‘must-have'. Without field force automation, service levels, customer satisfaction, customer retention and department profitability are all impacted.

To achieve world class service levels, organisations must realize maximum efficiency in all related business processes, for example...

• the despatch of work orders
• completion of work orders,
• tracking of inventory
• electronic signature capture
• proof of delivery
• image capture
• track and trace
• vehicle tracking

... and many more

"Companies that have deployed mobile field service solutions have realised, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability and 13% increase in service revenues."
The Mobile Field Service Solution Selection Report, Aberdeen Group, 2006

With a mobile data terminal in-hand, complete with a real-time connection to business systems and automated data capture capabilities such as image capture and bar code scanning, the mountain of paperwork typically associated with field service processes can be virtually eliminated. What's more, your mobile workforce is enabled to fully leverage the data in your business systems while on-site with a customer.

Our mobile workforce solutions enable you to focus upon customer satisfaction, not paperwork!

With enterprise mobility as a key enabler, organisations can realise peak efficiency, inside the field service operation and throughout their entire value chain.

• Enable real-time on site data access
• No more need to carry physical customer files or product manuals
• Audit trail jobs performed and parts utilisation
• Monitor Warranty and Service Level Agreement status to protect revenue levels
• Fully leverage sales opportunities for service contract extensions and add on products
• Reduce paper based forms and reduce data error
• Replace paper-based forms and improve technician productivity
• Capture labour hours, verify work completion and transmit an electronic signature